Refund policy

We have an on-spot return and replacement policy, which means you can return or request a replacement at the time of delivery — while the delivery rider is still at your door.

To be eligible for a return or replacement, you must inspect your parcel before making payment. Our parcels are fully allowed to be opened at the door before paying. If there is any issue with the item, you may return it on the spot to the rider.  Please note that once the delivery rider has left your premises, returns and replacements are no longer possible. Items cannot be accepted for return after the delivery has been completed.

You can always contact us for any questions at chasehubinfo@gmail.com.

 

Damages and issues

Please inspect your order immediately upon delivery, while the rider is present. If the item is defective, damaged, or if you receive the wrong item, return it to the rider on the spot. Do not accept the parcel if there is any visible issue. Contact us at chasehubinfo@gmail.com or WhatsApp 03027359404 if you need assistance.

 

Exceptions / non-returnable items

Returns are only accepted on the spot at the time of delivery. Items cannot be returned after the delivery rider has left. We do not accept returns on sale items or gift cards.

 

Exchanges

If you receive a wrong or defective item, request a replacement on the spot when the rider is at your door. The rider will take the parcel back and we will arrange a replacement as quickly as possible.

 

Refunds

If a return is accepted on the spot and a replacement is not available, we will process a refund to your original payment method. We will notify you once the return has been reviewed and confirm the refund. Please allow a few business days for your bank to process it. If you have not received your refund after 10 business days, please contact us at chasehubinfo@gmail.com.