Return & Replacement Policy

At Chase Hub, your satisfaction matters. Here is exactly how returns and replacements work.

Open Before Paying — It Is Your Right

Every Chase Hub order is Cash on Delivery. You are fully allowed to open and inspect your parcel before handing over any payment. When the delivery rider arrives at your door:

  • Open the parcel in front of the rider
  • Check the product thoroughly
  • Verify it matches what you ordered
  • Inspect for any damage or defect

Return & Replacement — On the Spot Only

If you find any issue — damage, wrong item, or defect — request a return or replacement immediately while the delivery rider is still at your door. The rider will take the parcel back and we will arrange a resolution right away.

Please note: Once the delivery rider leaves your premises, returns and replacements are no longer possible. We are unable to accept returns after delivery has been completed.

Why On-Spot Only?

This policy gives you the fastest possible resolution — no waiting, no shipping back, no lengthy process. Check on the spot, and any issue is resolved immediately.

Contact Us

If you have any questions before or during delivery, reach us directly:

Every concern is handled personally and resolved the same day.